Terms of Service

By accessing or using irideca.com, our mobile applications, or any associated services (collectively, the 'Platform'), you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and iRide CA Inc., a Delaware corporation registered to do business in California ('iRide,' 'we,' 'us,' 'our'). If you do not agree, discontinue use immediately.

2.1 Platform Role Only — iRide operates exclusively as a technology-enabled booking intermediary and third-party booking agent. iRide provides software infrastructure facilitating discovery, booking, and payment coordination between Riders and independent Carriers. iRide does not provide transportation services.

2.2 Independent Carrier Relationship — All transportation is provided by independent Carriers who: (a) hold valid CPUC Charter-Party Carrier (TCP) authority; (b) maintain their own commercial automobile liability insurance; (c) are enrolled in DMV EPN programs; (d) participate in drug and alcohol testing programs; (e) are solely responsible for safety, execution, and legal compliance of all transportation.

2.3 No Employment / No Agency / No Common Carrier — Carriers are independent contractors — not employees, agents, partners, or franchisees of iRide. iRide exercises no control over the manner or means by which Carriers provide transportation. iRide is not a common carrier and does not hold itself out as providing transportation to the general public. All rides are pre-arranged electronically. Street hails are prohibited.

3.1 Upfront Payment — Riders pay the full confirmed fare ('Locked Fare') at the time of booking. Funds are collected via Stripe and held in iRide's platform account pending trip completion.

3.2 Platform Fee & Carrier Payout — Upon trip completion, Stripe Connect automatically splits the Locked Fare: 80% is transferred to the assigned Carrier's connected Stripe account; 20% is retained by iRide as a platform service fee. This split is automatic and non-negotiable.

3.3 Weekly Driver Payouts — Carrier payouts are processed every Monday via Stripe Connect direct deposit. Payouts for trips under active dispute are held pending resolution.

3.4 Automatic 1099 Reporting — Carriers earning $600+ in a calendar year will receive a Form 1099-K generated by Stripe.

3.5 No Surge Pricing — Price Lock Guarantee — The Locked Fare displayed at booking confirmation is final. iRide does not apply surge pricing, dynamic pricing, or post-booking fare adjustments.

3.6 Payment Processing — All payments are processed by Stripe, Inc. iRide does not store credit card data on its servers.

4.1 Reservation Bookings — Minimum 2 hours advance notice before scheduled pickup time.

4.2 On-Demand Bookings — Connect Riders with available Carriers in real time. Availability depends on Carrier density in the area.

4.3 Booking Confirmation — A booking is confirmed only upon receipt of a confirmation notification. Payment is charged at confirmation.

5.1 On-Demand: Cancel within 10 min = full refund. After 10 min = full fare charged.

5.2 Reservation: Cancel 2+ hours before = full refund. Under 2 hours = full fare charged.

5.3 Carrier Cancellations: Rider receives full refund. iRide makes reasonable efforts to find alternative Carrier.

5.4 Refund Processing: Via Stripe within 5–10 business days.

6.1 When cancelling, Rider is offered: (1) Reschedule, (2) Keep booking, (3) Confirm cancellation.

6.2 Reschedule Flow: Original Carrier gets 15 minutes to Accept or Pass. If passed, trip goes to marketplace. If no Carrier accepts within 30 minutes, full refund issued.

6.3 One free reschedule per booking. Fare re-locks at new time.

6.4 Standard cancellation windows apply to rescheduled bookings based on new pickup time.

7.1 Definition: Rider fails to appear within grace period (10 min standard, 15 min airport) AND Carrier has arrived and documented presence AND Carrier attempted contact.

7.2 Evidence: GPS coordinates, timestamped check-in, photos, communication logs, wait time logs, digital waybill data.

7.3 Distribution: Full Locked Fare charged. 80% to Carrier, 20% to iRide.

7.4 Dispute: Within 48 hours to support@irideca.com. Reviewed against system-generated evidence.

7.5 Chargeback Defense: iRide maintains complete GPS logs, timestamps, photos, and waybill data for every booking.

8.1 Human-reviewed exception system. Either party may request review within 48 hours. Determination within 24 hours.

8.2 Qualifying Circumstances: Flight cancellation, severe flight delay (2+ hours), medical emergency, government-declared emergency, mutual agreement, Carrier no-show.

8.3 Non-Qualifying: Change of plans, finding cheaper transport, fare dissatisfaction, late arrival without documentation.

8.5 Dispute Payout Hold: Carrier's 80% held pending resolution. Released upon determination.

8.6 Account Flagging: 3 flags in 12 months = administrative review. May result in suspension.

8.7 Admin determinations are final and binding. Parties retain external legal remedies per Section 14.

9.1 Valid TCP permit, commercial insurance, DMV EPN enrollment, drug testing, valid CA driver's license, vehicle standards.

9.2 Arrival Proof (5 Steps): (1) Tap 'I've Arrived', (2) Submit photos, (3) Attempt rider contact, (4) Wait full grace period, (5) Tap 'No-Show'.

9.3 Pass System: Carriers may pass reschedule requests within 15 minutes with no penalty.

• Provide accurate pickup/dropoff locations and contact information
• Be present and ready at scheduled time
• Respond to Carrier contact attempts within grace period
• Treat Carriers and vehicles with respect; liable for damage
• No smoking, vaping, or controlled substances
• No illegal activity
• Passenger count must not exceed vehicle capacity
• Responsible for personal belongings
• Minors under 18 must be accompanied by adult

The Platform logs GPS data, timestamps, check-ins, photos, and all communication records for every booking. Used for: safety monitoring, dispute resolution, chargeback defense, CPUC waybill compliance, and service improvement.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) iRide's total liability shall not exceed amounts paid to iRide by the claimant in the preceding 12 months; (b) iRide is not liable for indirect, incidental, consequential, punitive, or exemplary damages; (c) iRide is not liable for acts or omissions of independent Carriers; (d) iRide is not liable for force majeure events.

Rider and Carrier each agree to indemnify iRide CA Inc. from claims arising from: (a) use of the Platform; (b) violation of these Terms; (c) violation of third-party rights; (d) conduct during any trip; (e) fraudulent chargebacks; (f) violation of any applicable law.

14.1 Informal resolution first — contact legal@irideca.com, 30 days.

14.2 Binding arbitration via JAMS Streamlined Rules.

14.3 CLASS ACTION WAIVER: All disputes must be brought in individual capacity only.

14.4 Governed by California law. Venue: San Mateo County, California.

iRide may modify these Terms with 14 days notice. Continued use = acceptance. iRide may suspend or terminate accounts for violations without notice.

iRide CA Inc. | irideca.com | support@irideca.com | legal@irideca.com